Frequently Asked Questions
Everything you need to know about your favorite blends.
How should I store my tea to maintain freshness?
To keep your tea at its best, store it in a cool, dry place away from strong odors and direct sunlight. We recommend using an airtight container to preserve the delicate aromas and flavors.
What is the standard shipping time for orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location. You will receive a tracking number via email once your order ships.
Are Twinings tea bags biodegradable?
Yes, we are committed to sustainability. Our standard tea bags are made from plant-based materials and are industrially compostable, helping to reduce our environmental footprint.
What is your return policy for food products?
Due to health and safety regulations, we cannot accept returns on food items once they have been opened. If your order is damaged or incorrect, please contact our customer service team within 14 days for a replacement or refund.
Do you offer international shipping?
Currently, we ship to a wide range of countries globally. Shipping costs and delivery times vary by destination and will be calculated at checkout.
How can I find out the caffeine content of a specific tea?
Caffeine levels vary by tea type. Generally, black teas have the highest content, followed by green teas, while our herbal infusions are naturally caffeine-free. Specific details can be found on each product's packaging.