Returns & Exchanges

At Twinings, we want you to be completely satisfied with your tea experience. If your order arrives damaged or is incorrect, we offer a hassle-free return or exchange process within 30 days of purchase.

Return Process

• 1.
  Contact Customer Support

  Reach out to our dedicated support team with your order number and details regarding the specific tea or accessory you wish to return.

• 2.
  Receive Authorization

  Once your request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and instructions for the return shipment.

• 3.
  Package Your Item

  Securely pack the items in their original packaging to ensure they are protected during transit; please include a copy of your packing slip.

• 4.
  Refund Processing

  After we receive and inspect your returned items, we will process your refund or dispatch your replacement tea within 5-7 business days.